By
Bob Phibbs
“I smile when I think that several very accomplished retail management executives have come back to me and said they have been able to learn new tricks.”
The International Casual Furnishings Association’s Results
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Empowered sales associates
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A better understanding of customer needs
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Improved levels of sales
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Increased customer satisfaction
How SalesRX helped the International Casual Furnishings Association improve sales associate training
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Easy to follow lessons
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Flexible learning options
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An easily scalable learning system
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An entire training progression, from beginner to advanced
What convinced you to bring SalesRX to the stores of your members?
My name is Jackie Hirschhaut, and I am the executive director of the International Casual Furnishings Association.
The SalesRX program offered total flexibility so that each participant could take advantage of the lessons at their convenience. The material was no-nonsense and very well presented.
What associate achievements are the stores reporting?
The associates who have been so successful in completing the lessons feel genuinely empowered and have been successful in gaining the sale.
More importantly, they feel that they are making the right sale for the customer, and everybody is enjoying a win-win situation.
What specific feedback have you heard about SalesRX from the users?
Some of the areas that stood out have been the basic greeting of customers and engaging with them when they step into the store.
Our associates now feel more confident in their ability to keep a dialogue with customers going in a pleasant, uplifting way.
Would you recommend SalesRX?
I would encourage anyone considering the SalesRX program to step into it yourself. I think you will quickly find that you are learning more than you could have imagined.
There are so many things you take for granted or assume your sales associates would know when they do not.
The curriculum takes you from the basics and positions your sales associates for success by giving them all the tools they need to be successful.
Read other customer success stories or watch Jackie's video testimonial here.
SalesRX online retail sales training is available 24/7 365 days a year for retailers looking to gain an advantage against their online competitors. Find out more here or take a free trial below.
