Meet Bob Phibbs

Meet Bob Phibbs, The World’s Leading Expert on Brick-and-Mortar Retailers

Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors.

That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994, and you've seen his work for the past 30+ years.

Phibbs founded his retail consulting company, The Retail Doctor, in 1994 and created SalesRX, a strategic and done-for-you virtual training. SalesRX2022 has recently launched to prepare retailers for the new challenges of a waning pandemic. The firm works with retailers and brands who want to sell their merchandise more profitably. The clientele has included many Fortune 500, Brother, Hunter Douglas, Lego, and Yamaha. 

You can view more of his clients here.

One of the top retail influencers and a Top Voice on LinkedIn, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. He hosts Tell Me Something Good About Retail, the #1 podcast for retailers who want to grow their business.

Phibbs has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, The New York Times, and The Wall Street Journal. He performs business makeovers for the Los Angeles Times and is a member of the National Speakers Association.

With over 30 years of experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor, and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest-grossing mall in the USA. He has worked with over a thousand retail executives and entrepreneurs to grow margins, improve customer service, and train employees.

In 2020, Phibbs earned the speaking profession’s highest earned designation, the CSP®, Certified Speaking Professional™, achieved by less than seven percent of speakers worldwide.

Phibbs was awarded the World Retail Forum’s Innovation Leadership Award 2020 in recognition of his online training platform SalesRX and relentless messages of hope.

What’s his core message?

Retailers have more than just a fighting chance of increasing sales, winning back market share, and beating online competitors.

One of Bob’s most publicized successes was with an independent coffee house. Sales slipped for years after Starbucks opened ten blocks away from this coffee house. When a second Starbucks opened just seventy-five feet from the store, Bob Phibbs was called in to work his magic. He helped overhaul the entire operation. Sales rose 50 percent over that record year and an additional 40 percent the following year. Please, hold your applause until the very end.

From that success, Bob drank up the next big trend helping the startup It’s A Grind Coffee, first as COO and then as CMO. They grew to over 135 franchised locations nationwide, created a truckload of buzz as the featured coffeehouse on ShowTime’s Weeds. Bob’s influence helped make It’s a Grind Coffee the second-fastest growing company in Los Angeles County two years in a row. He was also a partner in growing the Hunter Douglas elite Gallery dealers program across the U.S.

Now, you can see why brands trust Bob Phibbs to give more than just a makeover to their retail presence. If you’re looking for a shy, unassuming, pushover type of specialist, you’re prepared to lose because that isn’t Bob.

Retail isn't easy but as long as you focus on the customer and not today's shiny objects, you can win.If you want a no-punches-pulled, unquestionably clear voice that knows retail better than anyone else, you need Bob Phibbs. He’s not shy because champions aren’t afraid of their competition.

You’ve now met the Retail Doctor.

IIn addition to his virtual events and online training to help retailers succeed during Covid, he can also partner with your brand to get your message to retailers through his Influencer program leveraging his nearly half-a-million followers.