Posts about Customer Service

Podcast 213: Tammi Ketterman, Ketterman's Jewelers | Customer Triggers Spark Sales

Bob: Hi, Tammi. Tammi: Hi, Bob. How are you? Bob: I'm well. Well, thank you so much for joining me today. Oh, Virginia? ...

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Podcast Episode 119: Dean Shulman, SVP Brother | Creating A Passionate Network Of Dealers

Three takeaways: • If you're going to come up with a promotion to get units into dealers, you better come up with a prom...

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Podcast Episode 118: Colby Williams, Parengo Coffee| Small Town Retail Rewards

Three takeaways: • Rural is where it is at. • Don't carry anything you can't make money on. • The power online reviews. ...

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Podcast Episode 117: Becky Tyre, Founder Retail Details | A Love For Independent Retail

Three takeaways: • Find a pocket of your store that is Instagramable • Clutter comes not just from poor buying but also ...

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Podcast Episode 116: Bob Phibbs | When The Mind Leaves So Should You

Three takeaways: • When the mind goes, so should the body. • Have a vision for your company to keep you going. • Employe...

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Podcast Episode 115: Paula Rosenblum | Cracks In Amazon's Grip

Three takeaways: • You overbuy because you don't want to disappoint the customer. • Off-price is not something new • Off...

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Podcast Episode 114: Whitney Morgan | Being A Socially Responsible Retailer

Three takeaways: • You can always purchase more, don't buy all at once. • Being socially responsible demonstrates giveba...

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Podcast Episode 113: Todd Gill, Regional Director | You Can't Overcommunicate

Three takeaways: • You can't overcommunicate. • Approach any conversation as wanting to learn something • Find ways for ...

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Podcast Episode 112: Jennifer Grimm, CEO & Founder Lux Beauty | Math Doesn't Lie

Three takeaways: • Math doesn't lie. • Write down your core values • Shoppers and employees should leave feeling better ...

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Podcast Episode 111: Patricia Fripp | Work Smarter, Not Harder

Three takeaways: • Concentrate on becoming the type of person people want to do business with. • A person's sphere of in...

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