In this episode of Tell Me Something Good About Retail, host Bob Phibbs, the Retail Doctor, converses with Carol Leaman, Co-Founder and CEO of Axonify.
🗝️ Key Takeaways:
Training Effectiveness
• Challenge: Traditional lengthy training methods lead to high dropout rates and poor retention
• Solution: Use brief (3-minute daily), targeted training focused on immediate skills needed, resulting in up to 50% reduction in turnover during onboarding
Manager Burnout
• Challenge: 35% of managers considered quitting due to overwhelming responsibilities and understaffing
• Solution: Implement systematic training that creates self-sufficient staff, reducing manager workload and stress
Safety & Customer Volatility
• Challenge: Increased theft and aggressive customer behavior creating unsafe work environments
• Solution: Provide specific protocols and training for handling difficult situations, ensuring staff knows exactly what to do in critical moments
Employee Quality & Retention
• Challenge: 61% of managers report declining applicant quality amid continuing labor shortage
• Solution: Focus on proper onboarding, clear career paths, and development opportunities to retain existing staff and attract better candidates
Available now on your favorite podcast platform as Tell Me Something Good About Retail.
