In this episode of Tell Me Something Good About Retail, host Bob Phibbs, the Retail Doctor, converses with Paul Landry, Co-owner of Crossover Comics (Montreal)
Location: 3560 Notre Dame West, Montreal (St. Henry neighborhood)
Key Discussion Points:
- Store founded in 2012 by high school friends combining library technology, retail, and comic shop experience
- Mission to change comic store reputation from intimidating/judgmental to welcoming
- Uses technology for inventory/loyalty programs, ahead of industry curve
- Focuses on building community through book clubs, events, and inclusive atmosphere
- Approach to customer service: emphasizes personal taste over "good/bad" judgments
- Marvel movies' limited impact on comic sales; importance of customer retention
- Social media strategy highlighting staff expertise and customer pride
- Growth plans focused on revenue per square foot and partnerships with schools/libraries
Notable Quotes:
- "You have to be as passionate about running a business as you are about the product." - Paul Landry
- "Time moves different... the way that I mark the passing of time is more the lives of my customers." - Paul Landry
Store Philosophy:
Emphasizes creating welcoming environment, avoiding gatekeeping, and supporting diverse interests in comics and gaming culture. Staff trained to focus on customer experience over product criticism.
Length: 35 min
Sponsored by: SalesRx Online Retail Sales Training
Available now on your favorite podcast platform as Tell Me Something Good About Retail.
