Bob Phibbs Posts by Bob Phibbs

Retail Podcast 409: Richard Shapiro on Creating Human Connection

Bob: Why retail? Let's start there. Rich: Sure. Well, you know, I was very fortunate that I grew up in retail. My dad ow...

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Retail Podcast 408: Neil Abramson on All Things Resale

Bob: So tell me, how did you get into resale? I don't think you were four years old and said, “Someday I'm going to be i...

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Retail Podcast 407: Shlomo Chopp Bridging the e-Commerce to Retail Storefront Gap

Bob: So, tell us, I know you've been around in commercial real estate for a long time, and I'm just not very familiar wi...

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Retail Podcast 406: Jacyn Heavens on Regional Differences in Retail

Bob: So how did you start in retail? Jacyn: Yeah, it's a good question. So, I came up with the business in retail and ki...

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Retail Podcast 405: Dan Hodges on the Design of Experience Retail

Bob: Today my guest is Dan Hodges, CEO and founder of Retail Store Tours. Welcome. Dan: Bob, it's great to be here. Bob:...

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Retail Podcast 403: Lauren McGuire on How We Experience Sound in Retail

Bob: Hey, thanks for joining me on this podcast today. I am thrilled to be speaking with Lauren McGuire. She is the pres...

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Retail Podcast 402: Carol Leaman with Axonify Playing Games Leads to Better Employee Learning

Bob: All right, so Carol, I love Axonify. Today we have just announced that The Retail Doctor and Axonify are partnering...

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Retail Podcast 401: Michael Zakkour on New Models for Retail

Bob: Thanks for joining me today on the podcast. My guest is Michael Zakkour. He is the author of New Retail: Born in Ch...

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Retail Podcast 316: Paco Underhill on the Science of Age When it Comes to Retail

Bob: Today's guest is an environmental psychologist. He's the author of the groundbreaking book, “Why We Buy” as well as...

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Retail Podcast 315: Joe and John Gaither on Differentiating Your Product

Bob: Welcome John and Joe Gaither with feetures, a brand that manufactures active socks, sold in over 1500 stores in the...

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Retail Podcast 314: Alex Shuford on Managing Expectations in Customer Service

Bob: Welcome. Alex Shuford, CEO of RHF companies, and that includes Century Furniture, Hancock and Moore, Hickory Chair,...

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Retail Podcast 313: Dr. Emmanuel Probst on How to Succeed in a Saturated Market

Bob: Today's guest is Emmanuel Probst. He teaches consumer market research at UCLA and is the author of the new book, Br...

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