Defensive selling is a sales approach typically driven by a sales associate's anxiety and the assumption that a customer...
Updated May 29, 2024 When was the last time you had a negative customer service experience? As a retailer, ensuring that...
Updated April 19, 2024 The selling problem for most retail salespeople isn’t the merchandise. It’s noticing. It’s listen...
Lies customers tell. They're rarely talked about. Maybe some shoppers feel salespeople can’t be trusted. But retailers a...