Retail sales training for associates has to be more than hammering employees over the head about facts, facts, facts. Wh...
Read The ArticleUpdated April 29, 2024 The retail world is upside down. And I don’t mean because of Amazon… Once upon a time, merchants ...
Read The ArticleAs a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...
Read The ArticleClosing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correc...
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