Posts about Customer Service (7)

Playing Jenga
7 Critical Tips for Specialty Retailers Navigating the Amazon Era

Before I share how specialty retailers can survive and thrive, I have a question for you... Have you ever played Jenga? ...

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how to monitor online reviews for retailers
Online Reputation: How to Monitor and Respond to Customer Reviews

Online reviews expose your small business reputation in various places across social media. While thinking about writing...

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Robot dance customer service
Doing the Robot Dance - Why Customers Stop Talking to Retail Employees

Has this ever happened to you? You walk into a store you haven’t been in before because you saw something online, saw a ...

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The best
Retail Training - How To Effectively Develop The Best Sales Skills

Looking for the easy answer for how to develop the best retail sales skills? Knowing isn’t the problem… Let’s be honest,...

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