Posts about Customer Service (19)

Cell phone customer service
Customer Service: 4 Tips How To Handle A Customer On Their Cell Phone

In an increasingly turned-on world, a leading cause of poor customer service from retailers is caused by trying to wait ...

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salesman on phone in hardware store
Are Independent Hardware Stores Ready For A Reboot?

Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joy...

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A Preview of Retail Hell

The old adage, "The path to hell is paved with good intentions" is not relevant anymore. The path to hell is found at an...

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Retail Expert Tells How To Scare Off Customers

I was on the MSNBC Your Business program for their Halloween show. Yes, that's me in the devil cap with trident below. T...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN