Posts about Customer Service (18)

Could Bad Retailing Be At The Heart Of Trump Sanders Voter Outrage?

Donald Trump and Bernie Sanders are tapping into a great discontent in the US right now. This isn’t a political post but...

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Customer Service: How To Win Back Lost Customers

It’s great to have raving fans, and it’s great to concentrate on attracting new customers to offset lost customers, but ...

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Best Retail Blog Posts

Updated for relevance September 21, 2023 Before we close the book on the year, here are some of my most popular retail b...

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Are Your Employees Putting Your Retail Brand At Risk?

In a conference call, GAP stated that “About 70% of shoppers across its three chains (Gap, Old Navy, Banana Republic) wa...

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