Posts about Customer Service (18)

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Customer Service: How To Win Back Lost Customers

It’s great to have raving fans, and it’s great to concentrate on attracting new customers to offset lost customers, but ...

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Best Retail Blog Posts

Updated for relevance September 21, 2023 Before we close the book on the year, here are some of my most popular retail b...

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Are Your Employees Putting Your Retail Brand At Risk?

In a conference call, GAP stated that “About 70% of shoppers across its three chains (Gap, Old Navy, Banana Republic) wa...

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Hey Retailers! Nordstrom Customer Service Problems Are Yours Too

I’m a traditional shopper at Nordstrom and have been since I worked at South Coast Plaza in Southern California thirty y...

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