Posts about Customer Service (17)

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How to Reduce Friction in Selling

IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they reveal...

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Restaurant workers competing
Is Customer Service A Battle? Apparently

An article in the WSJ profiled JetBlue Airlines employees - 10% of whom were previously firefighters or cops. "Now, as a...

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The Off Price Retail Market Isn't The Way To Go, Customer Service Is

Back when I was a kid, I had a coughing fit at a concert. My mom looked down at me, grabbed her purse, and gave me a tis...

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The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...

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