Posts about Customer Service (16)

What Can This Small Business #Fail Teach Retailers?

Back when I was looking to move away from the crowded, noisy, dusty freeways of Los Angeles, I checked out the green Mid...

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Female customer smiling as she visits store

5 Ways How To Re-Engage Customers With Email

Updated October 11, 2024 It can be easy to feel you're doing all you can, retailers. I'm sorry, but we've changed our bu...

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Survey Reveals Surprising Reasons Customers Don’t Return To Local Retailers

Updated June 5, 2024. Have you ever sent an email or text to a retail business and not received an answer within a day? ...

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How to Reduce Friction in Selling

IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they reveal...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN