Posts about Customer Service (14)

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Retail Sales Report From The Mall: Customer Service On Life Support

Updated February 6, 2024 I was in Vegas the week before Christmas. It was a cold-ish night around the dinner hour. The m...

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The Difference Between Training And Educating Your Retail Sales Staff

Randy, a friend of mine, shared a story with me that might resonate with you about mixing up your sales process. He was ...

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How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service… A friend of mine was at a restaurant the other day. She was told they ...

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Shopping GPS
A 5-Point Road Map How To Compete With Amazon

Updated May 22, 2024 Levi's made headlines when its stock gained 32% on its first trading day. While Levi's sales and pr...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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