Posts about Customer Service (12)

Angry woman brandishing rolling pin
The Causes and Consequences of Bad Customer Service

The reason for a bad customer service experience could be summed up by Lily Tomlin's character Ernestine, "We're the pho...

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fatal mistake
How To Fix The Fatal Mistake That's Losing You Retail Customers

Updated June 25, 2024 Online retailers and discounters have taken their toll on many brick-and-mortar stores. You might ...

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How Your Retail Employees can Create Exceptional Customer Experiences

I was consulting with a new luxury client. I was going to be working on their sales floor, and they told me I would have...

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Thank you in business
Thank You In Business: Add This To Make It Meaningful

Using a thank you in business is more than just those two words. From the time I was in seventh grade until I graduated ...

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