Posts about Customer Service

What a Customer Service Failure Taught Me About Brand Accountability

When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...

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circus barker welcoming someone into store

"Welcome In” Isn’t a Greeting: It’s a Sales Killer

You've heard it walking through stores: "Welcome in." A phrase that sounds meaningful but isn't. It's retail's equivalen...

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male customer in retail store alone without customer service

7 Critical Service Failures Driving Customers Away (And How Training Solves Them)

The scene plays out in one of America's most prestigious department stores: A customer looking to purchase a high-end co...

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Last Mile Letdown: How Retailers Kill Customer Loyalty at Checkout

Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...

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Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

Tired of watching potential sales walk out your door? Smart retailers know that today's winning formula isn't just about stocking shelves - it's about creating experiences that turn browsers into buyers. That's why over 83% of store owners who implement our proven SalesRX training system see double-digit sales growth.

We transform your retail associates into skilled experience creators who know how to connect, engage, and close sales naturally.

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