Posts about customer reviews

how to monitor online reviews for retailers
Online Reputation: How to Monitor and Respond to Customer Reviews

Online reviews expose your small business reputation in various places across social media. While thinking about writing...

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The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...

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