The Retail Doctor Blog

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15 Employees From Retail Hell and What To Do About Them

Updated June 5, 2023. The most important assets any business has are its employees. In retail especially, the need to hi...

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The Right Way To Handle Onboarding and Reboarding

Updated April 18, 2024 In college, I had an ill-fated stint as a server at a mall-based restaurant. Onboarding there con...

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The Case For Inclusive Hiring: Are You Overlooking The Benefits?

Updated July 21, 2023 At the end of a day-long retail sales training program I was conducting with a group, one of the o...

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Engaging customer service
4 Examples of Great Customer Service

I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...

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