Artificial intelligence (AI) is no longer just a buzzword—it's becoming an essential tool for brick-and-mortar success. ...
Read The ArticleI shared a story last month about a visit to Saks where associates were too engrossed in their smartphones to look up at...
Read The ArticleWhile I was at NRF's Big Show, I was able to chat about one the one least sexy technologies with James Hughes, who runs ...
Read The ArticleRetailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...
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