If you sell to the luxury crowd, do you offer discounts to close the sale or get customers in?
Can your retail salespeople only sell with a calculator to figure out the discount?
Then you might as well be gone.
Personal luxury brands offer one thing. They provide shortcuts for buyers’ time.
The wine market is supposed to grow exponentially over the next 10 years. True, some customers will educate themselves by trying various wines or bragging about their two-buck-chuck to show their savvy. Others will read books, go online, watch videos, etc.
But for the true luxury customer – that’s what they trust you’ll do for them.
I’m talking about a professional who can be trusted to make all the choices in how their clients dress, select the right gift, the right décor, the right house, you name it.
But you’ll never attract those luxury retail customers if you look or sound cheap.
Did those luxury brand shoppers respond to a Loehmann's discount department store basement sale?
Perhaps.
However, true luxury customers appreciate the finer things in life, including the people they meet who will help them make sense of an increasingly chatter-filled world. They subscribe to the Robb Report; they don't just walk past it in a bookstore.
When the number of people walking in your door diminishes, you need to do something, especially if you're a luxury brand or a boutique that sells them.
And let's face it: retail customer traffic counts are not increasing due to the popularity of online shopping.
As a brick-and-mortar retailer, you must change what you’re doing and ensure your employees know how to sell.
That’s why I’ve created SalesRX.com; it's trackable, certifiable training, and works!
In case you missed part one of this series: Selling Luxury Products Without A Discount
In Sum
So many luxury retailers hang their hats on product knowledge and story. However, your employees won't be able to tell anyone your story if they have no idea how to engage a stranger, especially if the shopper has means that your employees do not.
To sell luxury, you have to truly provide a different experience - a better experience - an exceptional experience - than a chain or department store.
I work with some of the biggest, best brands in the world on how to become more authentic in an increasingly inauthentic world where technology is driving everything. If you’re looking to create a remarkable experience with your retail sales team, you need the best retail sales training. Visit salesrx.com to learn more or download the outline.