Bob Phibbs Posts by Bob Phibbs

fatal mistake
How To Fix The Fatal Mistake That's Losing You Retail Customers

Updated June 25, 2024 Online retailers and discounters have taken their toll on many brick-and-mortar stores. You might ...

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How Your Retail Employees can Create Exceptional Customer Experiences

I was consulting with a new luxury client. I was going to be working on their sales floor, and they told me I would have...

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Retail Sales Strategy: How to Approach A Customer

"How to approach a customer?" I’m often asked in my role as a retail consultant. Whether that question comes from a reta...

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9 Powerful Tips To Grow Retail Sales With Role Play, Even If You Hate It

If you’re trying to grow your retail sales, role play has to be an essential part of your daily practice. Retailers who ...

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