Bob Phibbs Posts by Bob Phibbs

Moving parts to customer service
What Do Customers Want? 10 Non-Negotiables of Customer Service

Updated December 7, 2023: Retail consists of many moving parts in many ways, yet the concept is very simple: Treat custo...

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Retail customer loyalty programs
How To Build The Best Retail Loyalty Program

Updated August 9, 2023. You have a customer who prefers your brands, your service, and your retail store. How do you rew...

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Mother gifting daughter with necklace
Value Selling: How To Sell Value Over Price In Your Store

Value selling is, at its heart, the moving of more merchandise. No matter how many facts you know about a product, if th...

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multiple shopping bags
How To Increase Units Per Transaction

Updated August 28, 2024 Your success as a retailer depends on increasing metrics like units per transaction (UPT) and co...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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