Bob Phibbs Posts by Bob Phibbs

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How To Gain A Positive Customer Perception Of Your Brand

What customers think of you decides how much you can charge for your product, what kind of employees you have working fo...

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Close a retail sale
5 Quick Steps to Closing a Sale in Retail

Closing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correc...

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The Causes and Consequences of Bad Customer Service

The reason for a bad customer service experience could be summed up by Lily Tomlin's character Ernestine, "We're the pho...

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customer engagement
Innovative In-Store Customer Engagement Strategies

Updated January 23, 2024. How can you determine whether your retail customer engagement strategy needs improvement? Quit...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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