Bob Phibbs Posts by Bob Phibbs

Customers entering retail store
Selling In A Retail Store: How to Disarm Customers in 10 Seconds

At the moment after someone has walked into your store but before the salesperson has spoken to them, anticipation build...

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Top 10 Technology Innovations For Retailers Of All Sizes As Seen At NRF2020

As brick-and-mortar retailers continue to look for how to compete with online, many are realizing they have to do more w...

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retail merchandising trends
9 New Visual Merchandising Trends For Your Store

Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patte...

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7 Retail Customer Service Experience Mistakes and What They Cost You

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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