Bob Phibbs Posts by Bob Phibbs

hand ringing desk bell
Retailers: How To Handle A Customer Complaint in Six Steps

Have you ever tried to make a customer complaint, but couldn't? That happened to me one time when I was speaking in Bost...

Read The Article arrow


All Categories

Access My FREE 5-Part Retail Sales Training Email Course!

Access Now
Fish leaping into bowl
Zappos Pays People To Quit - Should you?

I've always said, "The employee should go when their mind has already left." Unfortunately, that often happens quite a w...

Read The Article arrow
men's shoes display
Five Retail Sales Training Tips From Selling Shoes

Updated May 31, 2024. Discover how lessons from a shoe store can transform your entire retail approach, driving sales an...

Read The Article arrow
5 Tips For Battling COVID-19 Through Store Cleaning

This is a sponsored post with P&G Professional Ipsos, a global market research firm, recently used Mystery Shoppers ...

Read The Article arrow

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN