Bob Phibbs Posts by Bob Phibbs

Customer being handed clothes in fitting room
Retail Fitting Rooms: How to Use Yours to Fight Online Retailers

While the pandemic has made some retail store owners leery of fitting rooms, remember: No sale is made until it is actua...

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Retail Consultant Tip: 4 Stages of A Customer's Buying Cycle

As a retail consultant, I've examined how your customer's buying cycle is predictable. As the economy has gotten stronge...

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Employee Training Is Broken - You Can Blame Google or You Can Fix It

Employee training has devolved because of the always-on Google or Siri solution to all inquiries. Unless employees are l...

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Retail Selling Tip: What If Home Depot Had A Dressing Room?

What if Home Depot had A dressing room? Can you picture it? A guy picks up several chain saws and heads off to a room to...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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