Bob Phibbs Posts by Bob Phibbs

Shaking Off the Retail Apocalypse With Hope and Real Data

This is a lengthy article to lay out the details of the retail apocalypse, a claim of massive store closures, shipageddo...

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Retail Assessment shock
Retail Efficiency: Are You Guilty of These 10 Shocking Best Practices Blunders?

Updated August 9, 2024 What is the current state of the retail industry? To no one’s surprise, most retailers see custom...

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when the customer comes first, the customer will last
5 Best Management Practices For A Customer First Focus

Updated June 25, 2024 When I was selling cowboy clothes in the Santa Monica Place mall back in 1982, I received a call.“...

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Martin Lindstrom: Branding, Tribes and the Dissolution of Empathy

Martin Lindstrom is the world's leader in branding and marketing. Having started when he was a child presenting a market...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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