Bob Phibbs Posts by Bob Phibbs

Excellant optical employee
7 Eye-Openers for How To Hire Good Employees In Retail

Before its opening, I was asked to visit a franchise to evaluate the new crew. I discovered the team members were bland,...

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How the Resilience of Retailers Shines Through

I still remember the day President John Kennedy was assassinated. I was home with my mom, and the door-to-door Fuller br...

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hands opening empty wallet
How Associates Selling With Their Own Wallets Are Killing Your Retail Sales

Let’s be honest. A lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says t...

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How To Spring Clean Your Retail Store With This Checklist

Most of us put up with a lot of disorganization and unclean stores and records. My first job was as a janitor in a dry-c...

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