Bob Phibbs Posts by Bob Phibbs

Excellant optical employee
7 Eye-Openers for How To Hire Good Employees In Retail

Before its opening, I was asked to visit a franchise to evaluate the new crew. I discovered the team members were bland,...

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How the Resilience of Retailers Shines Through

I still remember the day President John Kennedy was assassinated. I was home with my mom, and the door-to-door Fuller br...

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hands opening empty wallet
How Associates Selling With Their Own Wallets Are Killing Your Retail Sales

Let’s be honest. A lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says t...

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How To Spring Clean Your Retail Store With This Checklist

Most of us put up with a lot of disorganization and unclean stores and records. My first job was as a janitor in a dry-c...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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