Bob Phibbs Posts by Bob Phibbs

Saleswoman greeting customers
Retail Store Tour - Showing Customers All You Sell

Many retailers mistakenly believe their customers are fully aware of all their luxury offerings. For example, when I vis...

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Typing Dear Manager letter
Retail Shoppers' 50 Pet Peeves About Retail Employees

In the past few weeks, I’ve received two pleas from retailers about to close. They want to know how to attract customers...

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7 Incredibly Easy Ways To Attract Customers

Any retail consultant knows that more traffic to your brick-and-mortar retail store means more sales. But when people as...

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4 Retail Sales Training Techniques to Reinvent the Customer Experience

The retail sales team is the public face of your company, the front line of customer relations, and defines the company ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN