Bob Phibbs Posts by Bob Phibbs

positivity
Retailers, Embrace a More Balanced and Productive Outlook

When well-meaning friends ask how you are, do you answer, “I’m so busy,” and then drone on? Have you tweeted how “buried...

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How To Interview And Discover Amazing Retail Employees [Hiring]

I made a dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it taste...

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Angry Customer
One More Reason Customers Don't Return To Retail Stores

Updated April 19, 2024 Let’s stop kidding each other and be honest…When a customer's experience in your store was crappy...

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Male shopper checking out products
The 5 Best Ways To Drive Customer Conversion Rates In Your Store

Things never stay static in retail, and everyone should be looking at how to do better within their own four walls, so h...

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