Bob Phibbs Posts by Bob Phibbs

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What do shoppers value and want from retail stores?

We now value the worth of something by how picture-ready it is. I got caught up in it myself while staying in Los Angele...

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store owner with top manager
5 Ways How To Develop Top Managers In Your Store

I was talking to a frustrated CEO last week. Their No. 1 store was failing, and he felt it was the manager’s fault. I as...

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How To Leave Excuses Behind, Dig In, And Grow Retail Sales

As the pandemic ebbs in the USA, a growing number of retailers still find excuses why they can't move forward with their...

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5 Ways Brick-and-Mortar Retailers Can Prepare For a Better Future

Updated May 13, 2024 First, the bad news for retailers... I’ve included this quote from McKinsey in several of my previo...

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