Bob Phibbs Posts by Bob Phibbs

how to monitor online reviews for retailers
Online Reputation: How to Monitor and Respond to Customer Reviews

Online reviews expose your small business reputation in various places across social media. While thinking about writing...

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Elephant in the Room
Retailers' Elephant In The Room - It's All About Us

Updated August 5, 2024 Have you ever been jilted and blamed the other person for being a jerk? We all have. Not until a ...

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customer laughing in bike store
Increase Retail Sales with Laughter

Updated February 6, 2024 A shared laugh in a store makes everyone relax. While shopping and selling, laughter lowers our...

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Using big data
Big Data for Retailers: Are You Using It to Boost Conversion Rates?

When I worked with a franchise startup, we sought a POS system to grow with us. The winner had multiple reporting capabi...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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