Bob Phibbs Posts by Bob Phibbs

retail sales training greeting customer
Lost a Sale? It All Started With How You Greeted Your Customer

Greeting a customer is the most important thing you can do right ... or wrong in a brick-and-mortar retail store. I'll c...

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Playing Jenga
7 Critical Tips for Specialty Retailers Navigating the Amazon Era

Before I share how specialty retailers can survive and thrive, I have a question for you... Have you ever played Jenga? ...

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Training Retail Employees: What Is Your ROI?

“What if I train my retail employees, and then they leave?” It seems like every time I hear from a manager who’s trying ...

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Penny pinching
5 Cost-Saving Initiatives Your Retail Operation Must Have

Updated June 18, 2024. They say you must spend money to make money, but saving money also makes money. In retail, cost s...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN