Bob Phibbs Posts by Bob Phibbs

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14 Essentials of Retail Customer Service

Updated October 22, 2024 Retail customer service training aims to create an exceptional customer experience. So, what go...

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10 Customer Service Techniques to Help You Grow Sales

Customer service techniques should be at the top of your list when you consider how to increase sales in retail. While g...

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Retailers, Take These 10 Actions In Summer For Successful Winter Holiday Sales

Updated June 17, 2024 Christmas in July. We’ve all heard the phrase as a marketing slogan, but Planning Ahead for Succes...

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All the KPIs
Retail KPIs: 6 Financial Results You Must Track

You won't find key performance indicators (KPIs) in most discussions among retailers. Retail KPIs just aren't sexy like ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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