Bob Phibbs Posts by Bob Phibbs

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14 Essentials of Retail Customer Service

Updated October 22, 2024 Retail customer service training aims to create an exceptional customer experience. So, what go...

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10 Customer Service Techniques to Help You Grow Sales

Customer service techniques should be at the top of your list when you consider how to increase sales in retail. While g...

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Retailers, Take These 10 Actions In Summer For Successful Winter Holiday Sales

Updated June 17, 2024 Christmas in July. We’ve all heard the phrase as a marketing slogan, but Planning Ahead for Succes...

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All the KPIs
Retail KPIs: 6 Financial Results You Must Track

You won't find key performance indicators (KPIs) in most discussions among retailers. Retail KPIs just aren't sexy like ...

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