Bob Phibbs Posts by Bob Phibbs

Retail managers
7 Essential Retail Manager Skills Your Store Needs To Succeed

Updated October 3, 2024 What retail manager skills does your store need to succeed? Managers need many interpersonal ski...

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Difficult customer
Resolve Retail Customer Complaints in 4 Easy Steps

It's never easy dealing with a retail customer service issue. Sometimes it may seem like someone is looking for trouble,...

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To Compete With Amazon Try Adding On Instead of Discounts

Many stores are having difficulty competing with Amazon unless they use coupons and discounts which punishes their margi...

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happy boutique employee
The Disconnect of Retail Salespeople To Happiness

To succeed in retail, especially luxury retail, employees must be taught that a customer is not just another chance to s...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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