Bob Phibbs Posts by Bob Phibbs

Customer service skills in pet store
7 Retail Customer Service Skills Your Employees Need to Succeed

Updated August 1, 2024 Retail customer service skills are essential to your store’s bottom line. Skilled employees set y...

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5 Pitfalls of DIY Retail Sales Training in Your Store

Updated August 1, 2024 While I love speaking to retailers and providing retail sales training on how to sell better in t...

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10 Benefits of Online Retail Sales Training

I used to think online retail sales training would be impossible to deliver in a compelling way that would grow sales. B...

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Retail customers entering store
How to Greet Customers in Retail Stores and Keep Them Engaged

Updated September 27, 2024 The first few seconds of a customer’s visit to a retail store are critical to setting the ton...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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