Bob Phibbs Posts by Bob Phibbs

saleswoman and customers
How to Upsell in Retail: Get Employees to Do It Effectively

When it comes to the most uncomplicated sales technique you can use to grow your average sale, nothing works better than...

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Personalities in retail
Personality Test: Are You A Driver, Expressive, Analytical or Amiable?

Updated September 18, 2024 You're looking for my social styles personality test; luckily, you found it. Most people disc...

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Retail managers
12 Secrets of a Successful 2024 Holiday Season for Retail Managers

Updated October 7, 2024 Taking on retail manager responsibilities is a big job at any time, but especially during the ho...

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Nordstrom's customer service
What Is World Class? Customer Service Case Study at Nordstrom NYC

It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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