Bob Phibbs Posts by Bob Phibbs

Frustrated children in store
Three Customer Frustrations About Your Retail Store

Updated November 21, 2024 Matt, a friend of mine, heard about a big electronics store closing from one of his friends. H...

Read The Article arrow


All Categories

Access My FREE 5-Part Retail Sales Training Email Course!

Access Now
Salesman showing violin to customer
Retail Customer Service: How to Switch Between Shoppers

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...

Read The Article arrow
SalesRX Customer Success Story: Lora Sigesmund of PerLora

“We would always have a sales meeting, but it was never as structured as it is now. SalesRX gives you a format for your ...

Read The Article arrow
Couple buying jewelry
Essential Sales Training for Defining Moments in Retail

Updated April 30, 2024 The moment of truth arrives in a retail store as a customer asks a question, but just before they...

Read The Article arrow

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN