Bob Phibbs Posts by Bob Phibbs

Frustrated children in store
Three Customer Frustrations About Your Retail Store

Updated November 21, 2024 Matt, a friend of mine, heard about a big electronics store closing from one of his friends. H...

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Salesman showing violin to customer
Retail Customer Service: How to Switch Between Shoppers

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...

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SalesRX Customer Success Story: Lora Sigesmund of PerLora

“We would always have a sales meeting, but it was never as structured as it is now. SalesRX gives you a format for your ...

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Couple buying jewelry
Essential Sales Training for Defining Moments in Retail

Updated April 30, 2024 The moment of truth arrives in a retail store as a customer asks a question, but just before they...

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