Bob Phibbs Posts by Bob Phibbs

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24 Do's and Don'ts of Customer Service by Personality Style

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments. That’s b...

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How To Overcome Fear of Failure In Your Business

Updated July 18, 2024 Many retailers write to me about their fears: fear of not doing enough to gain market share, fear ...

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SalesRX Customer Success Story: Amy Senter of Jake’s on Main

“SalesRX helped me have a record fourth quarter in an economically difficult year. I am excited to see what other result...

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How To Set A New Direction For Retail 2025

Updated for relevance November 11, 2024 The start of a New Year is a good time to assess where you’ve been and where you...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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