“I smile when I think that several very accomplished retail management executives have come back to me and said they hav...
Read The Article“The quality of customer service provided by our new hires has massively improved in a short time.” Wireless Zone’s Resu...
Read The Article“Being able to turn around customers who are ‘just looking,' or brushing us off and getting them to buy something and be...
Read The ArticleWe’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad cust...
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