Bob Phibbs Posts by Bob Phibbs

What Retailers Can Do After the Blizzard

The news over the weekend was the big blizzard that occurred on the last weekend before Christmas. Shoppers in some area...

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Handling A Difficult Customer's Complaint

From the Retail Doc's Facebook page: Q "I am in automotive repair and very good at my work. I had a customer come in for...

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Let's Make A Deal: Disturbing Sales Trend in Retail

When I grew up in the sixties, the holidays were magical and captured in the 1963 hit, "It's the Most Wonderful Time of ...

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Retail Sales Stupidity: Coupons and Discounts

The New York Times had an article recently on the $5 pizza slice from Brooklyn. It's a small pizzeria that recently rais...

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