Bob Phibbs Posts by Bob Phibbs

Whose Brand Is It Anyway? How To Stifle A Business: Us Versus Them

One of my first clients was a Best Western hotel nearly twenty years ago and I'm going to share with you about them to i...

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Retail Management: 7 Tips From An Airport Shoe Shine

Updated September 5, 2024 It’s easy to overlook the small touches that make a big difference. I had just arrived at the ...

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What Retailers Can Do After the Blizzard

The news over the weekend was the big blizzard that occurred on the last weekend before Christmas. Shoppers in some area...

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Handling A Difficult Customer's Complaint

From the Retail Doc's Facebook page: Q "I am in automotive repair and very good at my work. I had a customer come in for...

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