Bob Phibbs Posts by Bob Phibbs

Groupon Review: Worst Marketing For Your Local Business- Case Study

[This is an excerpt from my ebook, Groupon: Why Deep Discounts are Bad for Business] Just because millions of merchants ...

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Marketing With Coupons? Don't Hold Back

I received this email asking for my retail advice... Dear Bob, This past Tuesday, my husband and I took our car in to a ...

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Let's Call It What It Is: Customer Service Is Damage Control

OK so let me just say I know I was an ass when I managed a retail store back in the early 80’s. That's because I wouldn’...

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5 Tips For How Businesses Should Respond to Disasters

I was working with a small chain of coffee houses on the West Coast the morning of 9/11. As the towers fell I was the co...

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