Bob Phibbs Posts by Bob Phibbs

Let's Call It What It Is: Customer Service Is Damage Control

OK so let me just say I know I was an ass when I managed a retail store back in the early 80’s. That's because I wouldn’...

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5 Tips For How Businesses Should Respond to Disasters

I was working with a small chain of coffee houses on the West Coast the morning of 9/11. As the towers fell I was the co...

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The Retail Doctor's Guide To Growing Your Business

Updated October 9, 2024 Let's face it: Having a book out from a major publisher is a big deal for me, but probably not s...

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Retail Advice: What To Say Before They Go Out The Door

As a retail consultant, I find people are always looking to me for retail advice to increase their sales. Everyday exper...

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