Bob Phibbs Posts by Bob Phibbs

Manifesto: Brick & Mortar Retailing At Risk In The Digital Age

Brick and mortar retailers view of the current state of retail trends alarming; from what passes for service, to the hyp...

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Management Tip: Should You Give A Cash Bonus?

While I may be in the minority, I’m not a fan of giving cash at the holidays. Even though conventional wisdom says emplo...

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Retail Selling Tip: Presentation Is Everything

Discounts. You've heard that's all any customer will open their wallets, purses, or smartphones for. So you jump on the ...

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Retail Expert Tells How To Scare Off Customers

I was on the MSNBC Your Business program for their Halloween show. Yes, that's me in the devil cap with trident below. T...

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