Bob Phibbs Posts by Bob Phibbs

Retail Sales Training: Staples - A Window On Awful

Retail sales training must give the employee–the salesperson–a selling system so they can approach and engage a customer...

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Comments On Millennial Generation Special Report

If you've read my special report, "What Every Retailer Should Know About The Millennial Generation," I'm hoping you'll s...

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J.C. Penney's Was The Golden Rule Store

J.C. Penney was founded on the Golden Rule, which pretty much means treating your customer like you'd want to be treated...

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Group of millennials drinking coffee and chatting
Effective Strategies for Motivating Millennial Retail Teams

I was a retail consultant in a store, teaching a manager how to create a display. We made a simple four-tier display usi...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN