Bob Phibbs Posts by Bob Phibbs

nordstrom customer service
Hey Retailers! Nordstrom Customer Service Problems Are Yours Too

I’m a traditional shopper at Nordstrom and have been since I worked at South Coast Plaza in Southern California thirty y...

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6 Tips For Retailers How To Buy At A Trade Show

If you are planning a trip to a trade expo, your local merchandise mart or other buying show I have six tips for you: 1)...

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A Surprising Way To Find Good Retail Locations

Updated December 6, 2023 "Is now a good time to open a retail business?" I get that question a lot. Suppose you have the...

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10 Best Retail Sales Training Blog Posts of 2013

As regular readers of this blog know, I write a lot about how to improve retail from management, to marketing, from mana...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN