Bob Phibbs Posts by Bob Phibbs

Engaging customer service
4 Examples of Great Customer Service

I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...

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Consultant working with store owners
Retail Consultant Sales Training Lessons [Case Study]

As a retail consultant, I partner with clients to increase conversions, attract customers, and become more profitable. I...

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Retail Store Displays
8 Ways To Transform Retail Store Displays Into Sales

Updated for relevance May 24, 2024 There are many ways your sales displays can be your silent salesperson. The trick is ...

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Retail Merchandising Makeover
5 Ways To Ace A Quick Store Refresh Of Your Retail Merchandising

Updated November 7, 2024 I did business makeovers for the Los Angeles Times when I lived in LA. Now that I speak and tra...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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