Posts by Bob Phibbs
Customer Service: How To Win Back Lost Customers
It’s great to have raving fans, and it’s great to concentrate on attracting new customers to offset lost customers, but ...
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Retailers: It’s Time To Raise Your Prices – Though Everyone Will Tell You Not To
Recently I read a quote from an analyst for Edward Jones who said, “I think we’ve reached the wall in terms of raising p...
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Retail Sales Training Tip: How To Sell To Difficult Customers
Updated October 3, 2024 If you've been in retail sales at all, you’ve had an experience selling to a difficult customer....
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After A Blizzard: 9 Tips For How Retailers Can Get Back To Business
Any time weather affects a retail business, it is hard to deal with, but snow is especially bad. Deliveries are delayed,...
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