Bob Phibbs Posts by Bob Phibbs

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Authentic, Highly Effective Emotional Selling In Five Steps

Updated November 13, 2024 Do you know where so many retail salespeople go wrong with emotional selling? They try to sell...

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Purchasing An Alien For Christmas Showed Why Brick And Mortar Retailing Matters

I always wanted to be the great uncle. You know, the one who really made something special for a kid during the holidays...

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How To Avoid Being Or Hiring The Entitled Student Retail Employee

This is a post for retailers who hire part-time employees yet avoid students. It’s also for students looking for part-ti...

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Why Malls Should Be Closed For Thanksgiving - Being Open Punishes Small Retailers

It’s mid-October. Time for changing leaves. Time for Pumpkin Spiced Everything. Time for my Facebook feed to be jammed w...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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