Bob Phibbs Posts by Bob Phibbs

Dog with paw over eyes
3 Retail Customer Service Stories To Get You From Cringing To Caring

Published June 11, 2017, Updated August 26, 2022 I have been a loyal Nordstrom shopper for decades. It was the pinnacle ...

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3 Retail Management Tips From Michael Kors Closing Stores

Michael Kors received a lot of attention for announcing they would be closing about 125 retail stores over two years. Co...

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Overwhelmed retailer
5 Time Management Tips For Retailers

Updated June 11, 2024 Time management isn't just for accountants - it's for everyone. Because of the nature of the busin...

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Retail Business Owners, Would You Fire You?

If you own a business, you have had to terminate employees. You had assessed their behaviors and found them taking more ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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